Welcome to our Contact page.
We understand the importance of providing assistance and guidance to our valued customers. If you have any questions, concerns, or need help with your Night Vision and Thermal Device purchases, we are here to assist you in any way possible.
NOTE: Due to the high volume of current enquiries, we aim to respond to all emails within 48 hours.
Contact Page Information
Information On Submitting Warranty Claims
We strongly encourage and recommend that customers wishing to submit a Warranty Claim first review the information contained within the Shipping, Warranties and Returns page prior to submitting a Warranty Claim to ensure the correct information is sent for prompt and accurate investigation.
Nocturnal Optics Europe - Contact Information
In February of 2025, Nocturnal Optics proudly announced the creation and establishment of our first European Branch based out of Copenhagen, Denmark.
For EU Clients: The Nocturnal Optics European Branch Team can be reached via email at calico@nocturnalopticsau.com
Unacceptable Behaviour Policy
Nocturnal Optics Australia is dedicated to maintaining a safe and respectful environment for all employees, partners, customers, and stakeholders. Nocturnal Optics Australia adheres to a zero-tolerance policy that strictly prohibits harassment, discrimination, threats, coercion, fraudulent activity and/or related behaviors.
Nocturnal Optics Australia will not consider requests or queries that violate this policy under any circumstance.
Breaches of our Unacceptable Behavior Policy may be reported to the relevant State/ Federal Law Enforcement departments for further investigation.
Spam/Junk Email Disclaimer
Due to an increased volume of Spam/Junk email that we have received, we kindly request that users cease using this contact form to send any Malicious, Scam, Spam and Junk email.
Any breaches of this request will result in the Sender being blocked and all associated email content being removed from our systems.
Restricted Information Transfer Notice
The contact form provided on this website is intended solely for general enquiries and non-sensitive communications.
Users are strictly prohibited from using this form to transmit any sensitive, classified, controlled, or restricted information, including but not limited to information or technical data subject to the following regulations:
- Defence Export Controls (DEC) and the Defence and Strategic Goods List (DSGL)
- International Traffic in Arms Regulations (ITAR)
- Export Administration Regulations (EAR)
- Or any other applicable export control or national security laws.
Any attempt to submit such information through this form is a violation of applicable laws and regulations. Such actions will be documented and reported to the relevant authorities for investigation.
